Business projects are the workflow templates that help business teams plan and track work. Workflows, in the context of business projects, help business teams define steps to get a task to done. You can find business projects in the create project section of Jira Software and Jira Service Desk, because Jira Core is included in every Jira instance.
The IT service management (ITSM) template is pre-configured for common ITSM practices. Designed specifically with IT teams in mind, the ITIL practices embedded into the navigation help funnel requests into their relevant category. These categories contain specialised features to help break down silos between teams, while facilitating high
If you limit how people can move requests through a workflow – for example, by removing Any status transitions – your service team may have trouble moving a request into the correct status. For example, if you remove all transitions from a status, you won’t be able to move requests into or out of that status at all .
A service tier is a label associated with a service that indicates how critical a service is to the operation of your business. Service tiers allow you to distinguish between services that are mission-critical, and those that are useful and helpful but not essential. If you have access to Assets in Jira Service Management, you may set up your
Jira Service Desk comes with templates that get you started from day 1. Let us take a look at the workflows that comes out of the box with IT Service Desk te
